Money Flex AI refund policy

Confirmed failed generations automatically return the credits used for that task. A completely unused credit pack qualifies for a full purchase refund when you contact us within 7 days of purchase.

Failed generations

If a task is confirmed as technically failed or canceled, its deducted credits are automatically restored to your Money Flex AI balance. This is a credit return, rather than a refund of the original card purchase.

A task that is queued, processing, or awaiting submission confirmation is not yet a confirmed failure. If it appears stuck or you cannot tell whether the submission succeeded, email support@moneyflexai.org with its task ID before submitting again. We can check the original task without creating another paid request.

AI can alter faces, hands, clothing, movement, and props. A completed video with an unexpected creative result is not automatically a failed generation.

Unused credit packs: 7-day full refund

Contact us within 7 days of the purchase if you want a refund and have not used any credits from that pack. After verifying the purchase and credit history, we will refund the full price of the eligible pack. Its credits will be removed from your account.

Eligibility is assessed for the pack you are asking us to refund. Using credits from an older pack does not by itself make a separate, unused pack ineligible.

Partly used packs

Once credits from a pack have been used, that pack is not refundable under this policy. Generation incurs a service cost when it is processed. Any remaining credits stay in your account and do not expire. Confirmed technical failures still receive the credit returns described above.

Credits are for using Money Flex AI and cannot be transferred or cashed out separately from an eligible purchase refund.

How to request a refund or report a billing issue

Email support@moneyflexai.org from the email address associated with your account, or open an account support ticket. Include your order reference, purchase date, amount, and a short description of the request. For a generation issue, include the task ID too.

Contact us about duplicate charges or paid credits that did not arrive so we can check the payment records and correct the issue. Never send your full card number, security code, password, or verification codes. We aim to reply within one business day.

How payment refunds arrive

Payments and approved purchase refunds are processed through Stripe. Refunds are sent to the original payment method. After a refund is issued, it usually appears within 5–10 business days, depending on the bank and payment method. We will confirm the refund through email or your support ticket; contact us if it has not appeared after that time.

This policy does not limit any refund, correction, or other remedy required by applicable mandatory consumer law. For the broader service rules, read our terms of service.